FAQ
Well informed: Everything about your order, returns, shipping and our story.
Who is behind Shade Studios?
Shade Studios isn't just a shop—we're true sneaker enthusiasts who live their passion. Since 2017, we've been deeply involved in the scene, serving over 5,000 happy customers , and making a name for ourselves with pop-ups in Pfaffenhofen an der Ilm and our live shopping streams on Vogt . Our young team consists of absolute sneaker nerds who are passionate about what they do—most of them are based in Munich and work every day to ensure you get the best kicks.
Every pair we offer is carefully inspected – from the craftsmanship to the smallest detail. With us, you get sneakers that have been expertly selected and checked with true dedication. 100% original, 100% authentic.
Are your sneakers real?
Absolutely yes! Fake kicks have no place with us. Every pair that passes through our doors is inspected by experts. We check the workmanship, stitching, shape, labels, and packaging – simply everything. Only when we are certain that the shoe is genuine does it receive our seal of authenticity. When you order from Shade Studios, you can rest assured that you are holding only originals .
All sneakers offered are new and unworn.
Can I trust you?
We know there are unfortunately a lot of black sheep in the sneaker game. But Shade Studios stands for 100% transparency, 100% authenticity, and 100% passion . Our customers have trusted us for years – check out our reviews and see for yourself. If you have any questions or need extra reassurance, just contact us!
How can I reach you?
We're not an anonymous company with chatbots—we're real people who love sneakers! If you have any questions, just write to us:
- Email: support@shadestudios.de
- WhatsApp Support: Chat with us!
We look forward to seeing you – because without you, Shade Studios would be nothing! ❤️
How long does shipping take?
- Items available for immediate delivery: 1-3 working days in Germany
- Standard orders: Usually about 5-10 business days (we'll get your sneakers fresh for you!)
- International shipping: 3-7 business days depending on the country
You'll receive a tracking number once your package is on its way, so you always know where your new babies are. 💨
How much does shipping cost?
Germany: Free
Austria: 9.99€
Europe: 14.99€
Why is my order being shipped in multiple packages?
Since we have multiple warehouse locations, your order may be shipped in multiple packages. Don't worry, we strive to keep the number of packages as low as possible.
You will receive a separate email for each package with a tracking number so you can keep an eye on the status of your delivery at all times.
Can I return my order?
Yes, you can! If your new sneakers aren't quite your thing, you have 14 days to return them to us. Important: The shoes must be unworn and in their original condition. The Shade Studios hang tag must also still be attached to the sneakers. Simply register your return in our returns portal, and you'll receive a return label.
- Exchange? Sure, if the size doesn't fit, we'll be happy to help.
- Who pays the return shipping costs? Generally, the customer bears the return shipping costs. However, you have the option of receiving the full amount as a voucher if you return the item. Exchanges are, of course, free of charge.
How does the return process work?
Register your return easily via our returns portal . Simply enter your order number and postal code to receive a return label or QR code directly.
How can I pay?
We offer all common payment methods:
- PayPal
- Klarna invoice & installment purchase
- Credit card (Visa, MasterCard, Amex)
- Google Pay & Apple Pay
- Bank transfer
- Cash payment upon pickup (for the locals!)
How does Klarna invoice purchase work?
With Klarna, you have the option of conveniently paying for your order by invoice. After your order has been shipped, you usually have 14 or 30 days to settle the amount – completely relaxed after you receive the goods.
You can view and manage all invoices at any time via the Klarna app or on the Klarna website.