FAQ

We are passionate sneaker fans who want to share our enthusiasm for limited shoes with you. We have been deeply rooted in sneaker culture for over 7 years and have made it our mission to track down the most sought-after sneakers from Europe, Asia and the USA for you.

Our goal is simple: we want to offer everyone the opportunity to get exclusive and authentic sneakers. We attach great importance to offering you a shopping experience that is uncomplicated, personal and pleasant.

Each of our sneakers goes through a thorough, multi-stage testing process. Details such as workmanship, stitching, material, labels, color, packaging, shape, smell and much more are carefully checked. Only after they have received our Shade Studios authenticity seal do they make it into our range. This means we can say with absolute certainty that all items on offer are authentic and original.

All sneakers offered are new and unworn.

Available now:

Items with the label "In stock!" are shipped within 48 hours of receiving the order. These products have already undergone our authenticity check, which enables fast shipping. Delivery within Germany usually takes 1-3 working days, while international orders usually take 3-5 working days.

Standard shipping:

For all other items, we aim to dispatch your order within approximately 5-10 business days. Our team is constantly working to process and dispatch your order as quickly as possible.

Germany: Free

Austria: 9.99€

Europe: 14€

Since we have different warehouse locations, it may happen that we have to ship your order in multiple packages. But don't worry, we do our best to keep the number of packages as low as possible.

You will receive a separate email with a tracking number for each partial delivery. This way you can keep an eye on the shipping status of each delivery.

You have 14 days after receipt to return your order.

To register your return, please use our practical returns portal . After entering your order number and postcode, you have the option of creating a return label or QR code directly in the returns portal.

Please note that exchanges are free of charge. However, in the case of returns, the return shipping costs are to be borne by the buyer.

Why?

We always want to offer you the best prices. To ensure that we can keep this promise, we unfortunately cannot guarantee that we will cover the return shipping costs.

We offer you the following payment methods:

• PayPal
• Klarna installment purchase
• Klarna invoice
• Google Pay and Apple Pay
• credit card
• bank transfer
• Cash on pickup

You usually have 14 or 30 days from the invoice date to pay your invoice.

You only pay once you have received the goods.

You can view all your invoices at any time here or in the Klarna app .

We are constantly striving to expand our shop to offer you even more flexibility when purchasing your new sneakers. Please contact us so that we can find a solution together to get the sneakers you want!